Privacy Policy

1. Information We Collect

At DLightWay, we collect information that you provide directly to us, information we obtain automatically when you use our services, and information from third parties.

Personal Information

• Name, phone number, and email address
• Pickup and delivery addresses
• Payment information and billing details
• Identity verification documents when required
• Communication records and customer service interactions

Shipment Information

• Package contents, weight, and dimensions
• Pickup and delivery locations and times
• Tracking and delivery status updates
• Photos and signatures for delivery confirmation

Automatically Collected Information

• Device information and IP addresses
• Website usage data and analytics
• Location data for tracking and delivery purposes
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our transport and logistics services.

Service Provision

• Processing and fulfilling your shipment requests
• Providing real-time tracking and delivery updates
• Arranging pickup and delivery services
• Processing payments and managing billing
• Providing customer support and resolving issues

Communication

• Sending service-related notifications and updates
• Responding to your inquiries and requests
• Providing information about our services
• Marketing communications (with your consent)

Business Operations

• Analyzing usage patterns to improve our services
• Ensuring security and preventing fraud
• Complying with legal and regulatory requirements
• Conducting research and development

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:

Service Providers

• Third-party logistics partners and drivers
• Payment processing companies
• Technology service providers
• Customer support services

Legal Requirements

• When required by law or government regulations
• To protect our rights, property, or safety
• In response to legal processes or court orders
• To prevent fraud or security threats

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

• Encryption of sensitive data during transmission
• Secure servers and data storage systems
• Access controls and authentication measures
• Regular security assessments and updates
• Employee training on data protection practices

5. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

• Account information: While your account is active
• Transaction records: 7 years for business and tax purposes
• Communication records: 3 years for customer service
• Marketing data: Until you opt out or request deletion

6. Your Rights and Choices

You have certain rights regarding your personal information:

• Access: Request information about the data we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your data to another service provider
• Opt-out: Unsubscribe from marketing communications
• Restrict processing: Request limitation on how we use your data

To exercise these rights, please contact us at privacy@dlightway.com

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our website and mobile applications.

Types of Cookies

• Essential cookies: Required for basic website functionality
• Analytics cookies: Help us understand how you use our services
• Functional cookies: Remember your preferences and settings
• Marketing cookies: Used for targeted advertising (with consent)

You can control cookies through your browser settings, but some features may not function properly if cookies are disabled.

8. Third-Party Links

Our website may contain links to third-party websites or services. This privacy policy does not apply to those external sites. We recommend reviewing the privacy policies of any third-party services you visit.

9. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our services

Your continued use of our services after any changes indicates your acceptance of the updated policy.

10. Contact Information

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us: