Privacy Policy (DlightWay)

Your privacy matters to DlightWay (the “Company”, “we”, “DlightWay”, or “us”). This Privacy Policy covers both our online services (like our website and mobile applications) and offline activities (like collecting data through phone calls or in person). It applies to all activities related to our loading vehicle hire services.

We collect, process, use, and protect your information, and this policy outlines how we do that. It also explains how you can access and update your information and make choices about how it's used. This policy applies when you use our website, mobile app, or interact with features we own or control.

By accepting our Customer Terms and Conditions, you agree to this Privacy Policy. If you have any questions, you can contact us through the email provided on our website or app. If you don't agree with this policy, please don't accept the terms or use our services. This Privacy Policy is part of our Customer Terms and Conditions.

1. Definitions:

“We”, “Us”, “Our” – Shall refer to DlightWay and DlightWay Entities.

“DlightWay App” – The mobile applications (DlightWay, DlightWay Driver, DlightWay Agent and DlightWay Vehicle Owner), hosted by DlightWay for providing DlightWay services to its users, including manufacturers, transporters, drivers, and all services where it acts as an Intermediary.

“DlightWay Website” – Shall refer to www.dlightway.com, which is registered by DlightWay and used as a medium to communicate and inform users of services provided by DlightWay not limiting to its features, terms and conditions, Our contact details.

“Account”– Shall mean the account created by the Customer on the Application for availing the Services provided by DlightWay.

“Customer/ You”– means a person who has an Account on the DlightWay Application.

“Carriers”– Individuals or entities that offer loading motor vehicles used to transport goods.

“Commercial drivers”– Individuals licensed to operate loading motor vehicles to transport goods for or on behalf of carriers.

“Shippers”– Any user of the services that is identified as the shipper, consignor, or consignee, or that owns the goods being transported.

“Agent” – Any Authorized user of DlightWay to add loading vehicles and sub-agents.

“Sub-Agent” – Person appointed by an Agent and authorized by DlightWay to add loading vehicles.

“Dispatchers”– Individuals who assign loading motor vehicles and commercial drivers for conveyance of freight.

“Applicable Laws”– Shall mean and include all applicable statutes, enactments, acts of legislature or parliament, laws, ordinances, rules, by-laws, regulations, notifications, guidelines, policies, directions, directives, and orders of any governmental authority, tribunal, or a court of India.

“Driver”– Shall mean and include such individuals as may be evaluated, appointed and trained by an operator associated with us to provide the transportation services and persons who are registered with DlightWay and own such loading vehicles with necessary Local, National, and other applicable transport loading vehicle permits and licences to provide transportation services.

“Force Majeure Event”– Shall mean any event arising due to any cause beyond the reasonable control of DlightWay, including but not limited to war, riots, fire, flood, acts of God, explosion, strikes, lockouts, prolonged shortage of energy supplies, pandemic, computer hacking, unauthorized access to computer data and storage devices, computer crashes, acts of state, and governmental, legal, or regulatory actions preventing or hindering DlightWay Entities from fulfilling their respective obligations under the contract, DlightWay will not be held liable for any delays or inability to fulfil commitments. During such periods, the fulfilment of our stated obligations may be deferred until the situation improves.

“Registration Data” – Shall mean and may include the present, valid, true and accurate name, email ID, phone number and such other information as may be required by DlightWay from the Customer from time to time for registration on the Application.
“Service(s)”– Means the facilitation of the services by DlightWay through the Application or via a telephone request, or booking on the Application and Site.

“Substitute Vehicle”– Shall mean another loading vehicle arranged for transporting the Goods to the destination, in the event of a loading vehicle breakdown.

“Peak charge”– Shall mean additional charge applied in the situation where the demand is more than the available supply. Peak charges may vary on the basis of various market dynamics such as cost of living, fuel pricing, vehicle maintenance costs, interest rates, demand, and supply situation etc.

“TPSP”– Shall mean a third party service provider.

“Vehicle”– Shall mean a loading motor vehicle as defined under The Motor Vehicles Act,1988.

2. What Information Do We Collect?

Information You Provide to Us: When you use our services, we may ask you for certain information ("Protected Information") to facilitate your experience. This includes data such as full name, E-Mail, password, address, mobile phone number, bank name, bank account number, IFSC Code, Cancel Cheque, GST Certificate, Aadhaar Card, PAN Card, Driving Licence, Police verification, RC, PUC, Permit, Insurance Certificate, Fitness Certificate and Pin Code. We only request information necessary for lawful and service-related purposes.

We Collect as You Use Our Services: In addition to the information you provide, we and our third-party service providers (TPSP) use technologies to automatically collect certain information as you interact with our services ("Usage Information"). This includes details like your browser, referring URL, areas visited within our services, and time of interaction. We also collect your Device Identifier, a unique number assigned to your device.

For call centre bookings, DlightWay may record calls for quality and training purposes.

For Loading Vehicle Bookings, we collect vehicle preferences, source and destination addresses.

During delivery jobs, the driver's phone sends GPS coordinates to our servers. Additional information may be collected for services initiated through DlightWay including sensitive information for validation.

In case you upload an emergency contact (name and phone number) on your account / on the Mobile Application, we will be collecting and storing such contact information to share your booking details with that contact and for use in an emergency situation.

In case you refer a friend to our services, we will be collecting and storing such contact information (name and phone number) to get in touch with your friend, to promote our services.

Usage Information may be collected through cookies, and you can manage cookie preferences in your browser. Third-party cookies are not covered by our Privacy Policy.

Tracking information is collected as you navigate through our Services, including, but not limited to, geographic areas.

3. Information collected by Mobile Applications:

Our services primarily operate through mobile applications. Technical data about your device, software, and peripherals may be collected periodically for updates and support. Mobile Device Information, such as language, device details, operating system, browser type, and geolocation, may also be collected. This data helps personalize services and content within the application.

What Information Do We Collect?

When you use our mobile app, we automatically gather certain information from your mobile device. This includes:

Your preferred language and country

The make and model of your mobile device

Your mobile operating system

The type of mobile internet browsers you use

Your location

How you interact with our mobile app and websites linked to it

We use this information to personalize and enhance your experience with our mobile app.

SMS/Text Message Data

If you allow us, our app may access and use data from your SMS/text messages. We use this data for two main purposes:

Issuing and receiving one-time passwords and device verification.

Automatically filling verification details during financial transactions, either through our app or a third-party service provider.

It's important to note that we don't share or transfer your SMS/text message data to any third party, except as explained in our Privacy Policy and as required by law.

We value your privacy and aim to provide you with a secure and personalized experience when using our mobile application.

4. Information collected by TPSP Advertising on DlightWay Platforms:

DlightWay may feature advertisements for third-party services/products on its website or mobile applications.

5. How We Use Your Information:

At DlightWay, we're committed to enhancing your experience with our services. Here's how we use the information we collect:

Understanding Your Needs: We analyze your data to improve our services based on what features you use most. You can view your booking history, rate bookings, and help us focus on enhancing specific features.

Account Verification: When you register, we send a welcoming OTP on mobile number or E-mail to verify your username.

Tailored App Experience: We use your information to serve you the right app version for your device. It helps us troubleshoot issues and, occasionally, for marketing purposes.

Web Admin and Troubleshooting: Your IP address assists in diagnosing server problems and administering our website. It's used for identification purposes but contains no personal information.

Service-Related Announcements: We send rare service-related text messages and emails, like maintenance notifications. You can deactivate your account if you prefer not to receive these.

Safety and Fraud Prevention: We use your information to prevent, detect, and investigate policy violations, fraud, or chargebacks.

Connecting You: Your protected information is shared with drivers and transportation service providers for a smooth experience. If you opt for pooled rides, we share information with fellow passengers for coordination.

Geo-Location Usage: Geo-location data serves multiple purposes, from locating drivers to sending you promotions. You can choose to share this information with others if you want.

Communication and Special Offers: We use your data to provide requested information, process transactions, and send special offers. You may receive newsletters or promotional materials based on your preferences.

Partner Services: If you use services from our partners, we may share your information with them.

Targeted Advertising: We may use your collected information for targeted advertising, ensuring it remains anonymous.

Rest assured, your privacy matters to us. Feel free to explore DlightWay, knowing we're dedicated to providing you with a secure and personalized experience.

6. How and When We Share Your Information:

At DlightWay, transparency and your privacy are our priorities. Here's a clear breakdown of when and how we share your information:

When You Agree to Receive Info from Third Parties: You may choose to receive information or marketing offers from third parties. If you agree, your protected information will be shared with them, subject to their privacy policies. You can opt-out by contacting the third party directly.

Third Parties Providing Services on Our Behalf: We work with third parties to facilitate our services, like drivers and service providers. They have access to user information solely for the services they provide. These third parties are bound by the same data protection standards as us.

Co-Branded Services: Some services may be provided with third parties (Co-Branded Services). Your protected information may be shared with them if you use these services. Review their privacy policies for details.

Contests and Promotions: If you participate in promotions, your protected information may be disclosed as per the promotion's rules. This could include sharing your name, voice, or likeness for advertising associated with the promotion.

Administrative and Legal Reasons: We cooperate with authorities to comply with the law and enforce our policies. Your information may be disclosed for legal, safety, or security reasons.

When You Share Information: Content you knowingly share on our platform (e.g., photos, reviews) may be shared as per the platform's privacy policy.

Business Transfer: In the case of business changes, we may share information with our parent, subsidiaries, or affiliates. This includes scenarios like mergers, sales, or corporate restructuring.

Market Study and Other Benefits: We may share your information with third parties for market research, data analysis, and to improve our offerings. This helps us customize our products or services for your benefit.

With the Owner of DlightWay Accounts You Use: If you use an account associated with another party, booking details may be shared with the account owner. This applies to scenarios like corporate arrangements or bookings arranged by a friend. Rest assured, your data is handled responsibly and securely. We're committed to ensuring you have control over your information and a positive experience with DlightWay.

7. How and When We Share Your Information:

At DlightWay, transparency and your privacy are our priorities. Here's a clear breakdown of when and how we share your information:

When You Agree to Receive Info from Third Parties: You may choose to receive information or marketing offers from third parties. If you agree, your protected information will be shared with them, subject to their privacy policies. You can opt-out by contacting the third party directly.

Third Parties Providing Services on Our Behalf: We work with third parties to facilitate our services, like drivers and service providers. They have access to user information solely for the services they provide. These third parties are bound by the same data protection standards as us.

Co-Branded Services: Some services may be provided with third parties (Co-Branded Services). Your protected information may be shared with them if you use these services. Review their privacy policies for details.

Contests and Promotions: If you participate in promotions, your protected information may be disclosed as per the promotion's rules. This could include sharing your name, voice, or likeness for advertising associated with the promotion.

Administrative and Legal Reasons: We cooperate with authorities to comply with the law and enforce our policies. Your information may be disclosed for legal, safety, or security reasons.

When You Share Information: Content you knowingly share on our platform (e.g., photos, reviews) may be shared as per the platform's privacy policy.

Business Transfer: In the case of business changes, we may share information with our parent, subsidiaries, or affiliates. This includes scenarios like mergers, sales, or corporate restructuring.

Market Study and Other Benefits: We may share your information with third parties for market research, data analysis, and to improve our offerings. This helps us customize our products or services for your benefit.

With the Owner of DlightWay Accounts You Use: If you use an account associated with another party, booking details may be shared with the account owner. This applies to scenarios like corporate arrangements or bookings arranged by a friend. Rest assured, your data is handled responsibly and securely. We're committed to ensuring you have control over your information and a positive experience with DlightWay.

8. Social Media Features and Widgets:

At DlightWay, we incorporate social media features and widgets to enhance your experience. Here's a brief overview:

What They Are: Our online and mobile Services may include social media features (e.g., Facebook Like button) and widgets (e.g., "Share This" button). These features are interactive mini-programs designed to run on our online and mobile platforms.

What They Collect: Social media features and widgets may collect information such as your IP address, photographs, and the specific page you are visiting on our Services. Cookies may be set to ensure these features work properly.

Where They Come From: These features and widgets may be hosted by third parties or directly on our online services.

Privacy Policy Governance: Your interactions with these features and widgets are subject to the privacy policy of the company providing them. Whether hosted by a third party or directly by us, their privacy policies dictate how your data is handled.

9. Information Collected by Drivers:

Our Privacy Policy has its limits, especially concerning information collected by drivers or the companies they represent while providing you a ride through our Services. Here's what you should know:

What's Not Covered: This Privacy Policy doesn't extend to information gathered by the driver or the driver's company during your bookings, whether booked through our Services or otherwise.

Driver-Provided Information: Information collected by the driver or their company is outside the scope of this policy. This includes any data not directly provided by us during the booking.

We prioritize your privacy, but it's essential to recognize that interactions with the driver or their company have their own privacy considerations. If you have specific concerns or questions about information collected during your ride, it's advisable to contact the driver or their company directly.

We prioritize your privacy and aim to provide you with a seamless and enjoyable experience. If you have any questions or concerns, don't hesitate to get in touch with us.

10. Change of Information and Account Cancellation:

We believe you should have control over your information. Here's what you need to know about changing your details or cancelling your account:

Your Responsibility: You're responsible for keeping your information accurate, especially your contact details provided during account registration.

Updating Information: If your protected information changes or you no longer want our services, you can correct or amend it on our member information page. Contact us via the email address or contact numbers provided on our website or Mobile Application for assistance.

Timely Changes: We'll make good faith efforts to update our active databases promptly when you request changes.

Communication Preferences: Modify or cancel the communications you receive from us by following the instructions in our emails/text messages or adjusting preferences in your user account.

Termination of Access: If changes to your information hinder access to our services, we may, at our discretion, notify you and terminate your access, providing a written notice to your registered email address or contact you on your phone number.

Account Cancellation: To cancel your account or request information cessation, contact us through the email address or contact number on your booking bill. We retain your protected and usage information as long as your account is active and needed for service provision.

Post-Termination Retention: Even after account termination, we keep necessary information to comply with legal obligations, resolve disputes, prevent fraud, enforce agreements, and for business reasons. After a period, your data may be anonymized and aggregated for analytical purposes.

Your privacy is vital, and we're committed to empowering you with control over your information while meeting our legal responsibilities. If you have any questions or concerns, reach out to us through the provided channels.

11. Security:

Ensuring the security of your Protected Information and Usage Information is our top priority. Here's how we safeguard your data:

Secure Storage: Your information is securely stored within our databases, prioritizing its confidentiality and integrity.

Industry-Standard Practices: We employ standard, industry-wide security practices to protect your data. This includes encryption, firewalls, and SSL (Secure Socket Layers), ensuring commercially reasonable security measures.

No Absolute Guarantee: While encryption technology is effective, no security system is completely impervious. We cannot guarantee the absolute security of our databases or the interception-free transmission of information over the Internet or wireless communication.

User Responsibility: Your cooperation is crucial. We recommend not disclosing your password to anyone. Transmitting information to the Company is done at your own risk, and we advise caution.

We're committed to maintaining the highest security standards. Despite our efforts, it's essential to recognize the inherent risks associated with online data transmission. If you have any security-related concerns or questions, please feel free to reach out to us. Your trust and privacy are of utmost importance to us.

12. Grievance Officer:

For any concerns related to our privacy policy or the use of your Protected Information, we've appointed a dedicated Grievance Officer, the DLIGHTWAY Support Manager. Feel free to reach out to them at dlightwayindia@gmail.com. They are here to address any grievances you may have and ensure your concerns are heard and resolved appropriately. Your satisfaction and peace of mind matter to us, and we are committed to addressing any issues promptly.

Changes to the Privacy Policy:

To keep you informed about our privacy practices, we may update this Privacy Policy periodically. Here's what you should know:

Effect of Changes: Any updates to the Privacy Policy become effective immediately upon posting the revised version.

Material Changes Notification: If we make significant changes, we'll notify you in advance. You'll be informed through email (sent to the address in your account) or through a notice on the Services before the changes take effect.

Staying Updated: We encourage you to check this page regularly for the latest information on our privacy practices. This way, you'll stay informed about any adjustments to how we handle information.

Your privacy matters to us, and we're dedicated to ensuring you have the most up-to-date information about our practices. If you have any questions about the changes or our privacy policy in general, feel free to reach out.